Return & Refund Policy

Every order is placed with a little excitement and a lot of expectation. At Fabrivo, managed by Chronomaxit Solutions Private Limited, we work hard to make sure your experience feels smooth from checkout to delivery. Still, we know that sometimes an item may not feel quite right once it arrives. This Returns and Refund Policy is here to explain how we handle such situations in a clear and practical way. 

Throughout this policy, “we,” “us,” or “our” refer to Fabrivo, and “you,” “your,” or “customer” refers to the person who placed the order. By shopping on our website, you agree to the terms below. Taking a moment to read this now can help avoid confusion later and keep the process simple for everyone. 

Eligibility for Returns 

We want you to be happy with what you receive. If an item does not meet your expectations, you may request a return as long as the following conditions are met: 

• The product must be unused, unwashed, and in its original condition 
• All tags, labels, boxes, and packaging must remain intact 
• Items that are worn, altered, washed, or show visible signs of use are not eligible 

Return requests must be submitted within 48 hours of receiving your order. Requests raised after this timeframe or items that do not meet these conditions cannot be accepted. We recommend checking your items soon after delivery so any concerns can be addressed promptly. 

How to Initiate a Return 

To begin a return request, please email us at Chronomaxitauthorizes@gmail.com, Chronomaxitauthorize@gmail.com with your Order ID and a short explanation of the reason for return. If the item is damaged, defective, or incorrect, include clear photos that show the issue. This helps us review your request faster and guide you without unnecessary back and forth. 

Once your request is verified, we will share the next steps to complete the return. Requests that do not align with this policy may be declined. 

Refund Process and Timeline 

After the returned item reaches us, our team will inspect it to ensure it meets the return criteria. If approved, the refund will be processed to the original payment method. Refunds usually reflect within 5 to 7 business days. You will receive a confirmation email once the refund has been completed. 

Items that do not satisfy the return conditions may not qualify for a refund. Each return is reviewed carefully to maintain fairness and consistency. 

Partial Refund Guidelines 

In some cases, returned items may show minor handling marks or packaging damage that does not affect usability. When this happens, a partial refund may be considered. Our team will assess the item and decide the appropriate refund amount based on its overall condition. 

Damaged, Defective, or Incorrect Products 

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. Share clear photos or videos highlighting the issue. Once verified, we will guide you through the return process or arrange a suitable replacement, depending on the situation. 

We’re Here to Help You 

Returns and refunds should never feel complicated. If you have questions or need assistance at any stage, our support team is always ready to help. You can reach us at Chronomaxitauthorizes@gmail.com, Chronomaxitauthorize@gmail.com.